Make a great impression and get the job As a receptionist, you’ll act as the face of your company. You’ll be the first person that clients and customers meet, so the impression you make will speak volumes about the way your company does business. You’ll learn great administration skills, excellent IT and keyboard skills and how to conduct yourself as a professional receptionist. In fact, with your completed diploma, you’ll be able to effortlessly manage the most demanding tasks – making you a highly valued member of any business. A receptionist in today’s thriving business world is so much more than someone who answers the telephone. You’ll be at the frontline of communications; ensuring information is provided in the right manner, as well as dealing with enquiries and requests from clients and colleagues even when you’re busy with a range of tasks. The Receptionist Diploma will teach you superior keyboard skills, how to produce business documentation, great IT skills and how to speak the language of business. And to complement your diploma, you’ll also have the option to choose one elective subject, including keyboard speed development, good telephone techniques and audio transcription to name but a few. What will you get in return? A Pitman Training Diploma is one of the most prestigious courses you can complete from one of the most highly regarded training organisations across the world. Businesses throughout the UK recognise the Pitman Training name as a sign that you have been trained to the very highest level. So with your Receptionist Diploma, you’ll have world-class skills to get a job as a highly valued, well paid receptionist. Aims and Objectives The Pitman Training Receptionist Diploma will teach you superior skills to ensure you are able to effortlessly manage the most demanding tasks – making you a highly valued member of any business. As a Receptionist you’ll be at the frontline of communications; ensuring information is provided in the right manner, as well as dealing with enquiries and requests from clients and colleagues even when you’re busy with a range of tasks. Courses Included Effective Business Communication This excellent course will raise your game when it comes to business communication skills which is often top of the list of qualities demanded by employers. alternative Business Document Production Text processing, whether it’s part of secretarial training or another discipline, is an integral part of business document production. This course consists of four simple but comprehensive lessons ensuring you cover every aspect of the speciality. Typaz In just 25 hours speeds of 20-40+ words per minute are perfectly achievable, even if you have little prior experience. Comprising 10 lessons, you’ll also receive guidance on ergonomics, technique and accuracy. Word Our Microsoft Word course is designed to provide you with the essential skills you will need to be proficient in Word, in a work environment, in as short a time as possible. alternative Word Expert This training course in Microsoft Word will propel your Word skills forward to an advanced level. Over several lessons, you’ll become confident in a range of Word’s more sophisticated features. Outlook This flexible study Outlook course takes you through everything you need to use this popular email system as a work tool, from navigation and views through contacts and appointments, to tasks and folders. Professional Receptionist Seminar This is a one-day seminar that takes an in-depth look at the vital role of the receptionist and the important contribution they make to the successful and effective running of any business. Speak to your nearest centre for details of the next seminar dates. Elective Courses In addition to the core courses, you also choose one additional elective course. Below is a list of recommended courses but there is a wider list available. Please speak to a Course Advisor for full details of how best to tailor this Diploma to your requirements. Telephone Techniques - Seminar This one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills. Audio Transcription Level 1 Audio Transcription is a valuable skill to gain, with applications in many industry sectors. This course will help you learn how to operate audio transcribing equipment and become proficient in document transcription. Excel Microsoft Excel is the world’s most popular spreadsheet program. This course is suitable for beginner to intermediate level. Over 10 self-paced lessons you'll learn how to format your spreadsheet to best display your information, handle simple and complex formulas, insert charts, learn how to insert functions such as IFERROR and much much more. PowerPoint Our PowerPoint training course will help you get to grips with this comprehensive presentation software. Flexible to study, you can choose the version of Microsoft Office you wish to study on; either 2013 or 2010. Speedwriting Our SpeedWriting course is a new way to learn the BakerWrite™ SpeedWriting system in just six hours. It will help you accurately record the spoken word, to speeds over 40 wpm.