Top 7 Account Assistant Cover Letter Samples

MEDICAL ASSISTANT QUIZ  (Answers at the bottom) This quiz has been developed to give you a Medical Assistant practise test. It asks you questions which are similar to the ones that you will be asked in ‘real’ Medical Assistant course quizzes. In these tests you will be asked a series of questions, with each one having a set of multi choice answers. Mock tests such as these are an excellent way for you to assess whether you have attained the necessary knowledge to be ready to take on a Medical Assistant course. There is also mounting evidence which suggests that students who take quizzes can learn faster than those who simply study. You do not need to sign up or register to take part in this test, so you can start straight away. Multiple choice questions Question 1 To protect the confidentiality and rights of patients, where should a Medical Assistant conduct interviews with patients? A.     In a private place where no one else can hear the conversation. B.     At the reception desk in earshot of other patients. C.     At the main entrance of the medical practice. D.     In the patient waiting room. Question 2 To establish that a medical practice has the administrative and clinical supplies it needs to properly function, which of the following should a Medical assistant create? A.     Inventory Control System. In a place of work what is the correct way to wash your hands? A.     Place your hands under running cold water and then dry them with a cloth towel. B.     Rub soap between your hands to create a lather and then use warm running water to rinse them and paper towel to dry them. C.     Wet a towel and then use it to wipe your hands. Question 8 A.     So that you don’t drip water everywhere. B.     Because germs and bacteria are more easily spread with wet hands. C.     Your hands are slippery when wet, and you will not be able to hold kitchen utensils properly. Question 9 What does “white-coat syndrome” mean? A.     A situation in a clinical setting where the patient exhibits a blood pressure level above the normal range. B.     When a patient feels dizzy and faints. C.     When a patient sees a doctor in a white coat and then pays them an undue amount of respect. D.     A gathering of healthcare professionals who all wear white coats. Question 10 A.     Protected Health Instructions Question 6 Question 7 B.     Rub soap between your hands to create a lather and then use warm running water to rinse them and paper towel to dry them. Question 8 Question 9 A.     A situation in a clinical setting where the patient exhibits a blood pressure level above the normal range. Question 10 Question 11 D.     It refers to a patient’s personal details, medical history, test results, insurance information and other data relevant to their care.  Question 12 Question 13 Question 14 C.     Try to make them comfortable by getting them to sit down in a position where their head and shoulders are supported. Question 15 Question 16 D.     Check that their airway is clear and not obstructed, if it is then tilting their head and lifting their chin to open the airway.   Question 17 Question 18 WRITING A RESUME FOR A MEDICAL ASSISTANT POSITION Trying to decide what to include in a resume is one of the hardest parts of writing one. To help you in this matter we have put together a list of well written examples that should make your life easier. PERSONAL SUMMARY EXAMPLES Here is a list of well written Personal Summary’s that will give you an idea of how to write your own interview winning ones. Example 1 A polite, efficient and helpful Medical Assistant who can support the financial, operational and clinical aspects of a busy healthcare practice. (Your name) will do anything possible to make her patients happier and a physician’s life easier. She has the ability to guide medical and administrative practices to reach their maximum potential with respect to clinical, operational, and financial outcomes. As a true professional she is a passionate best practice advocate who possesses extensive face-to-face customer service experience, and who has the ability to make patients feel special. She never underestimates the value of a smile and a warm welcome, and always go out of her way to give both to people. On a personal level, she has a professional, friendly telephone manner that quickly puts people at ease and makes them more receptive to suggestions. Example 2 A capable and hard working Medical Assistant who shows up every day to achieve the impossible. (Your name) has the ability to deal with the enquiries, concerns and complaints of patients and their families. She has a passion to serve others and an ability to pleasantly surprise her work colleagues by doing something above and beyond their expectations. You can rely on her to keep your administrative and clinical operations running smoothly no matter what arises. Her skills are fully customizable and can be tailored to fit your practice. As a true professional the patient’s health, welfare and recovery is at the heart of everything that she does. Example 3 A focused and competent Medical Assistant who will always put your patients care, welfare and journey at the heart of everything that she does. (Your name) is someone who will always concentrate on those tasks that will have the biggest positive impact on your practice. She is fully certified and has extensive formal training in the field of health service provision. In her current role, she provides objective advice, expertise and specialist skills across all areas of the practices operation, with the ultimate aim of maximising operational performance. At work, she has built up a reputation for using specialist software to capture patient demographics, schedule appointments, perform billing tasks, and generate informative reports. On a personal level, she has a professional and friendly manner that quickly puts people at ease and makes them more receptive to suggestions. Example 4 (Your name) has the ability to make sure everything is running smoothly in your clinic and office. She has a 'it's up to me to make it happen' attitude, and is someone who can be trusted to accomplish a job with a minimum expenditure of time and effort. As a true professional she can quickly understand the mindset and point of view of an individual patient. In her current role, she provides her senior colleagues with a full list of medical office support services, that allows them to focus on what you want to do, which is to practice medicine. At work, she has gained a reputation for reviewing existing processes and procedures to help ensure their relevance, accuracy and compliance. On a personal level, she is someone who can sincerely empathize with the patient and try to solve problems on their behalf. Example 5 (Your name) can handle schedules for multiple physicians, offices and patients. She is an expert at developing those time-saving resources that help drive practice efficiencies. In her drive for excellence she even considers the things you can’t physically see when walking through the front door of a medical practise. During her career, she has gained experience of working in hospitals, outpatient clinics, and other healthcare facilities. Without wishing to sound boastful she is confident in her ability to quickly become a valuable member of any existing team. You can rely on her to meet patient expectations in areas of timeliness, quality and consistency. On a personal level, she has a winning attitude and shows it, even over the phone. Example 6 A self-starting individual who has the ability to make things happen and to make patients feel in control. (Your name) is very good at developing working practices that will deliver an effective clinical and administrative service to patients. She is someone who can quickly familiarise herself with new ways of working and can be relied upon to treat patients right and create an appealing environment for them. In addition to this, she is an expert at facilitating communication between the patient and other health care professionals. During her career, she has gained extensive experience of working in different locations, specialties, and practices and also of partnering with doctors, physicians, dentists and nurses. All of this experience has given her the ability to improve the trajectory of a practice EXAMPLES OF DUTIES Below are examples of the types of duties relevant to a Medical Assistant position. Acting as a point of contact for patients in relation to procedures, appointments, admission and results. Performing routine clinical and administrative duties under the direct supervision of a physician or other health care professional. Answering the telephone on behalf of the medical team, then ensuring correct messages are taken and distributed accordingly. Responding proactively and promptly to enquiries received from patients, medical staff, multi-disciplinary teams and other internal and external contacts. Send out appointment reminders to patients. Screening unwanted sales calls. Helping patients to fill out various administrative forms. Communicating and explaining medical issues to patients and their families. Obtaining a patient's name, address and contact information, birthdate, employer, and insurance information. Managing both incoming as well as outgoing mail, distributing and actioning as necessary.   Locating medical notes, obtaining copies of clinical letters and producing clinic lists. Keeping a track of clinical appointments. Helping physicians with routine duties like medication refills, messages and seeing patients. Locking the office up at the end of a day, switching the lights off and setting the alarm system. Cross checking medical bills to make sure they are paid. Creating and maintaining a data base for patient records. Registering new patients with the practice and arranging their admission. Bringing to the attention of the appropriate medical staff all test and investigation results. Arranging where necessary translators for non-English speaking patients and/or sign interpreters for those with hearing impairments. Ensuring that the waiting room, front desk and break rooms are kept clean and well maintained. Being the point of contact for all office related issues. Organising the catering and refreshments for medical staff office meetings. Opening and then closing the office at the start and finish of the working day. Facilitating the admission, discharge and transfer of patients. Explaining office procedures to new or junior members of staff. Using an electronic calendar to manage the appointments of doctors and medical staff. Handling administrative requests from members of the healthcare team. Maintaining the healthcare providers profile on social media platforms. Making photocopies of documents and then distributing them. SKILL SETS Below are examples of the various types of skills relevant to a Medical Assistant role, that you could include in a CV or Resume. Administrative skills Maintaining office equipment such as photocopiers and computers. Excellent grammar, spelling, punctuation and simple mathematical skills. Audio-typing, photocopying, and filing of all correspondence. Using Microsoft Office software to produce emails, letters and spreadsheets. Colour coding files to make it easier for other office staff to quickly find documents. Preparing correspondence and documents from digital dictation. Screening visitors and telephone calls. Informing healthcare professionals of all legislative changes in their areas of responsibility. Keeping all patient data at your fingertips. Can type 50 words per minute or more with very little error. Using color-coding to track and manage patients, physicians, and appointment status. Keeping all important records, notes and uploaded documents in one place so they are quickly accessible and available 24/7. Clinical skills Instructing patients in areas such as general care, medicinal procedures and special diets. Arranging for the processing of samples and units of blood. Recording refrigerator/freezer temperatures on a daily basis and informing senior staff of any discrepancies. Taking a patient’s blood pressure, temperature, pulse, respiration and weight. Interviewing patients and asking them questions about their health and medical history. Ensuring that patient and medical samples are properly labelled. Observing a residents' health concerns and reporting abnormalities to the charge nurse. Using lifting and mobilising aids to move patients around. Changing bed linen. Have good interpersonal skills to deal both with patients and medical professionals. Having a sympathetic approach to patients and listening to their concerns. Complying with required professional boundaries and codes of conduct Using appropriate language, speech and vocabulary when dealing with sensitive situations. Ability to quickly assimilate new practices and knowledge. Determining a patient’s precise needs. Interpreting medical information. Only accessing patient records when needed. Abiding by a practices guidance to staff on standards of dress code. COMPLIANCE ISSUES Work quickly and accurately within strict guidelines. Help managers to ensure that the practice is compliant with all relevant regulation and also that it stays compliant. Ensure that a patient personal details, privacy and potentially sensitive information is protected. Keep accurate records of discussions or correspondence with customers. Identify important gaps in a customer’s records and then collect information to fill them in the gaps.   TRASFERABLE SKILLS Apart from your clinical and administrative skills, it’s also a good idea to include a few of your valuable transferable skills. Below is a list of some examples; Adaptable Adapting tone, language and style for different situations. Can quickly familiarise myself with new ways or working. Willing to work overtime at short notice. Communication Able to enter into constructive dialogues with people with whom I disagree. Asking open and probing questions to fully understand the views of others. Can liaise with people on both a personal and professional level. Capacity to recognize and understand the emotions of the person you’re communicating with. Having a relaxed and approachable manner that people find welcoming and not intimidating. Patient by nature and able to deal with difficult or obnoxious customers. Using positive body language to create the right atmosphere. Can keep the buzz of a conversation going. Able to use a range of communication channels. Decision making Capable of forming judgements and sticking to them when under pressure from those not so well informed. Comfortable making sometimes difficult decisions. Deciding on a course of action and then sticking to it. Making professional, management and organisational decisions based on informed judgements. Making the right decisions based on a mixture of analysis, wisdom, experience and judgment. Determination Never put off by seemingly insurmountable obstacles, instead seeing them as challenges to be overcome. Not giving up easily and fighting hard to overcome obstacles. Efficient Prioritising important tasks and making sure they are done first. Reducing the unnecessary usage of materials, energy and effort. Emotionally strong Never backing down from a challenge. Can handle criticism, put-downs, arrogance, persistence or patronising behaviours. Focused Ability to concentrate for long periods of time. Able to maintain a high energy attitude even after a long day or hours spent on a tedious job. Can work and remain focused in an environment where there are frequent interruptions and distractions. Can remain focused when carrying out boring, repetitive or monotonous tasks. Making sure the workplace is clear of all unnecessary distractions. Have the attention to detail needed to produce work of the highest calibre. Hard working Dedicated work ethic and willing to do overtime to get a job done. Energetic in approach to work duties. Happy to do the mundane duties as well as the more exciting work. Good record of punctuality and attendance. Willing to take annual leave outside of school holidays. Leadership Able to take on any hands on role that requires a commanding personality. Challenging people in a non-confrontational way. Co-ordinating activities, procedures and systems so as to ensure that everyone is pushing in the same direction. Can resolve disputes between different members of a team. Mature Applying common sense to situations. Knowing when to act as a friend and when to act as a work colleague or leader. Showing maturity in outlook, attitude and appearance. Trustworthy and able to work in highly confidential environments. Willing to share information and knowledge with others to complete tasks. Committed to equal opportunities and anti-discriminatory practices. Professional Constantly reviewing own standards of practice. I fully understand my own professional limitations and am not afraid to seek appropriate assistance when required. Never boasting or bragging about achievements. Never raising expectations that cannot be fulfilled. Never taking all of the credit for a job well done and instead sharing it with others. Willing to learn from my mistakes and the advice of others. Keen to learn something new every day. Challenging inappropriate behaviour. Maintaining composure when dealing with difficult and stressful situations. Never cutting corners to get a job done. Producing work of a high standard that rarely requires correction. Problem solving Being creative when solving problems. Breaking down seemingly intractable problems into manageable parts. Not being overawed by the scale of a problem. able to quickly pinpoint where a problem lies and then take decisive action to resolve it. Quality Consistently exceeding minimum benchmarks and working towards quality performance targets. Have the attention to detail needed to produce work of the highest calibre. Producing work of the highest quality that can stand up to closest of scrutiny.      Working quickly without compromising accuracy or quality. Resilient Having a positive attitude towards mentally taxing issues. Persevering when things are not working out.          Resilient enough to be able to push past rejection to achieve results.   Easy to get along with. Forming strong trusting relationship’s with work colleagues. Willing to work beyond normal working hours to complete a project. Considerate in conversations and never talking down to people. Combining bits of information to create general conclusions. Possessing a genuine interest in other people’s problems and a willingness to help them when asked. Spotting problems before others. Sociable by nature and willing to attend company activities after hours and off site. Able to get along with and form close working relationships with people from all parts of the world. Team player Completing tasks and not leaving them for others to do. Never viewing a request for help from a colleague in a negative way. Serving as a bridge builder between different groups. Listening to the views of others and taking their points into consideration. AREAS OF EXPERTISE

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